In the interest of full disclosure, I should probably publicly announce that Blockbuster made amends by extending my free trial for another two weeks (which is now almost up). So I forgave them.
I still haven't received my precious movie, though.
And I will not recant my statement that Netflix is a superior DVD rental service. Blockbuster's new gimmick to compete with Netflix is that you can exchange a DVD envelope for a free rental in-store. Obviously, Netflix cannot reciprocate. However, that supposed benefit inspires the following damage:
1. The reason I'm signing up for an online DVD rental service is - get this - to rent DVDs online, from the comfort of my home. Not get into my car, drive to your scary store in a scary part of town, home of hitter-on-ers and parking-lot-dwelling transients, and browse through lots of disgusting DVDs to find the one I want.
2. When I turn in an envelope for a DVD at your store, I think you sit on it for a couple of days before mailing it in. That bothers me.
So thanks, Blockbuster, for trying to make it up to me. But Netflix is still better than you.