Wednesday, May 02, 2007

Reason #27 why I love Costco


I think my two favorite stores on earth are IKEA and Costco. Today, I'll give you one example of how Costco earns - nay, deserves - my money.

We bought a blender there in November of 2005. It was $75, but had a $20 rebate, and it was a very nice KitchenAid blender. We make smoothies very often and so we decided to splurge on a quality blender. Keep in mind that my only previous blender purchase had a)been made in fact not by me, but by my mom, b)was about 8 years ago, c)probably cost about $20, and d)had recently gone up in smoke during a routine smoothie operation.

We were not disappointed by this blender. It was awesome. Until Sunday night, when it broke mid-smoothie. It somehow derailed itself and then stripped the nubs on the base that engage the pitcher to keep it spinning. A freak accident! Our smoothie may have been ruined, but the important thing is that we survived.

I checked the documentation that came with the blender (I always keep stuff like that) and saw that it had only a 1-year warranty. The blender had been in use for just a little bit over that. I've noticed that about appliances lately - they seem to quit suspiciously soon after their warranty expiration dates (see: our humidifer, Miriam's humidifier, and the baby monitor, which quit one day after the warranty expired).

So I took it back to Costco today to see if they would give me a refund. In my world, when you buy a $75 blender, it had better last a lot longer than one year. The customer service lady took a look at it, listened to my story, and promptly offered to give me a refund on a Costco cash card. Of course, I accepted. As she added the money to the card, I made sure to remind her to subtract the amount of the rebate from the refund total. She just shrugged and said not to worry about it.

But wait, there's more! Not only did they essentially give us $20 for free, when I went to see if they had another one I could buy, I saw they had the same blender but for $20 cheaper than the original price.

Using Jeremy's style of money management, that means we basically made $40 today.

The great thing is that this is far from an exceptional experience at Costco. They have always behaved very generously towards me, their customer. And for that, I thank them.

7 comments:

Jeremy Palmer said...

This also means that Jeremy gets a new pair of headphones since his old ones broke! Check them out here:

http://reviews.cnet.com/V_Moda_Bass_Freq_earphones_blue/4505-6468_7-32098284.html?tag=prod.txt.1

Jeremy Palmer said...

why the heck fire didn't that link get posted in full? Well, just go to google or CNET.com and check out my new headphones - V-Moda Bass Freq earphones. CNET editors choice for good sounding headphones under $50. Someday I'll get the nicer BOSE noise canceling stereo wireless headphones. ahhhh. That day will come when I stop being a professional student and start earning money. What a concept.

Suzanne Bubnash said...

Costco is very fair & even oversteps what another store will be willing to do for you. But on rare occasions they don't do enough. Last year I bought 2 large matching book cases at killer prices there, took them home, began to assemble them. One went together great but not until I had all the pieces of the second one unpacked, unwrapped & laid out on the floor did I discover that the second was 10 of the huge bolts short! Unfortunatly the bookcases came from the Hillsboro Costco rather than our close store. So off to HB I went. The customer service guy said my options were to bring the one back (but they had no more & no way was I going to repack that mess anyway) or take $20 cash to pay for the bolts, which I did. That was the best they would do. The replacement bolts cost @ $8 so I only got $12 for my trouble--more would have been in order. Granny

Nancy said...

Costco does pretty much rock my socks off. I like to go shopping there when I'm hungry...

Nancy said...

Oh, and Jeremy, when you figure out how to stop being a professional student, will you please let us know how?

We're kind of headed off down that road ourselves...

Crissy Bear said...

Bridget is it really necessary for you to continually taunt me with stories of Costco. At least once a week I have to be remind of how dreary my world really is. I live 3 and 1/2 hours from the cheap airport, our temple, and almost as importantly the Costco and Trader Joes. The insanity...

Nattie said...

We returned a well-used year-old printer for full-price. I recommend always keeping your Costco appliance boxes for this reason. We recently returned a whole bunch of our food storage too, since we're moving and not going to get to it. I hope I always live close to a Costco. But I would be willing to travel a ways to get there...

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