When I last talked to her on Tuesday, I was in a pretty good mood. I only had to wait on hold for about 25 minutes, and she said they finally had everything they needed to get this refund going. She said she'd call me in a couple of days to let me know how it was going, but I knew that wasn't going to happen. How did I know? Well, she's said that almost every time I've talked to her and it's never happened.
So I asked her again if she had a direct number. And she lied again and said that she didn't. But she did give me a great tip: she said that if I called at around 4pm, the wait time wasn't as bad. I made a note of it and passed on the information to my mom, whose turn it would be to call.
Well, it turns out Ms. Mendoza is more devious than I previously thought. My mom called today at the suggested time and get this - Mendoza goes home at 3 o'clock!
Blast! Always one step ahead.