After writing down what happened to us at PF Chang's (and I didn't even give you all the little details, such as the fact that there was no lemon in our water. If you've never lived in Tucson, you probably don't realize what an insult that is, but let me inform you that Tucson tap water tastes like pure minerals), I realized once again what a terrible experience we had. So I went ahead and called the restaurant and asked to speak to the manager.
He came on the line and asked what he could help me with. I told him we had had a negative experience with our server the night before. He asked what the server's name was, and I told him. I was about to continue and explain exactly what happened, but he stopped me and said something like this: "That's it. I've had it with taking complaints about her. Consider her gone. I am not dealing with her messes anymore."
Tentatively, I asked if ours was not the first complaint he'd ever had about her. And from what he said, I could tell that they've been having problems with our server for a long time.
So basically, my phone call put him over the edge and he probably fired her. Do I feel bad about this? Kind of. But then I remind myself that if she had any interest in keeping her job, she wouldn't go around hating her customers so much.
And it's not like PF Chang's is at the end of the restaurant job food chain, either. I hope she'll find somewhere to work where she doesn't have to deal with people. At ALL.