Does anyone in this day and age actually make phone calls in an atmosphere of absolute silence? I confess I am increasingly frustrated by voice-recognition phone menus that register every background breeze, cough, off-phone conversation, or (most likely) crying/squawking child as an item of input. I called T-Mobile today to see what they could do about the 5+ spam text messages Jeremy and I each get per week. I wouldn't care about the spam except that we don't have text messaging on our cell phone plan, so we pay 20 cents for the privilege of hearing about how we can make our debt disappear.
I was trying - foolishly, apparently - to multitask, so I called T-Mobile with my phone in one hand and a moderately fussy Magdalena in the other. Big mistake. I got as far as requesting English for the language and informing the automated system that I had a problem regarding text messaging. Then Magdalena started squawking into the phone. Next thing I knew, I was being transferred to someone to speak about a broken phone.
I wish they would just give us the old-fashioned option of pressing numbers to tell the system what we need. After Magdalena re-routed my call with her baby noises, I tried to cheat by pressing '0' repeatedly to get a live human on the line to help me. It didn't work. I guess the people who design those systems have realized that's what we were all resorting to, and so they eliminated '0' as a valid response.
Sometimes progress just isn't a good thing.