2. Speaking of real people, GEICO employs them. When a GEICO person responds to my emails, they write things that real people write. Their greetings are always a little over-exuberant so that might be a script, but otherwise, I can tell that they have actually read my email, considered what it had to say, and composed a thoughtful, relevant reply. This is not always the case when dealing with companies over the internet. These days, more often than not, it seems like customer service reps scan your email for a few key words and then copy and paste a stock reply that is usually completely unhelpful. Not so with GEICO.
3. With our living-in-Tucson-but-fleeing-to-the-Middle-East-every-summer gig, we didn't have the most "normal" auto insurance usage pattern around. But GEICO always was willing to work with us to make sure we were never paying for insurance we weren't using. This meant sending us refund checks every year and starting up and pausing the policy at weird intervals. They never batted an eye.
4. During the aforementioned temporary moves, GEICO held us by the hand and told us exactly what we needed to do to make sure that Arizona didn't invalidate our car registration in the meantime. I just loved that.
5. When we were at the DMV last week getting our car registered in New York, we realized that the proof of insurance card we had did not list my name. We got up to the window and the DMV employee told us that GEICO would have to fax a corrected one over for us to be able to complete our business. I'll admit that despite all my positive experiences with GEICO, I was not confident that we would be walking out of the DMV with our registration any time soon, let alone that same day. Still, I called GEICO right there and then. To my surprise, not only was my call answered promptly by a real live person, but the lady was super helpful and faxed over the required information immediately. It was in the DMV not five minutes later. Who are these people?!?
6. For my last item, let me share an example of how GEICO deals with their customers. When we moved, we had to transfer our car insurance policy from Arizona to New York. GEICO emailed me asking for a few pieces of information needed to update the policy, such as new coverage levels and also the average number of miles we drove annually.
I am not exaggerating when I say that my actual responses to them on those two points were: first, can you just kind of jimmy the numbers so that the coverage level is comparable to our Arizona policy, but adheres to New York's guidelines? And second, I am too lazy to walk down two flights of stairs and a hill to my car to get the mileage records out of the glove box. Can you look up what I told you last year and just plug in the same number?
To this totally lazy, totally casual response, they said "sure, no problem."
And that is why I love GEICO.