Sunday, December 05, 2010
Not too thrilled about H&M's return policy.
So I bought a dress from H&M - my first non-kids purchase there - not entirely positively absolutely sure that I really wanted it.
Mind you, I did go through the hassle of trying it on, which is a hassle regardless because it messes up your hair and the lighting in those rooms always makes you look garish. But the specific hassle I'm referring to is when you have your two kids in there with you and one is messing up your yes/maybe/no piles while the other keeps trying to throw the door wide open at the exact moment when you are wearing naught but your skivvies.
The running commentary in the dressing room (including the mental and the verbal) is something like, "Oooh, I like the neckline DON'T MOVE THAT SHIRT OFF THAT HOOK but it seems to gather unattractively right around the hips KEEP THE DOOR SHUT PLEASE and maybe another color would be better? or another size? PLEASE DON'T CRAWL OUT UNDER THE DOOR I AM NOT DRESSED ENOUGH TO COME AFTER YOU but if I had the right shoes on it might look better DID YOU JUST MOVE MY PANTS INTO ONE OF THOSE PILES?? hmmm...better take it home for another look."
When I did get the dress home for another look, I was pretty sure I wanted to return it. I actually did love it, but it was a heartbreaking two inches too short (Mormons everywhere can commiserate, I'm sure). It was eight days before I could get back to that specific H&M store (although I should add that I attempted a return run on the seventh day but was unable to follow through for Dubai insane traffic-related reasons).
ANYWAY, when I finally got into the store on the eighth day to reluctantly return the dress, I was told that I could only turn it in for an exchange, not an outright refund, since more than seven days had elapsed since my purchase. Well, I had my two kids with me (again!) so it wasn't like I had ample time to browse for an exchange item. So I asked if I could get store credit of some kind. That's when it came out that well, the dress has gone on sale in the above-mentioned eight days so even if you exchange it, you will only get the sale price amount of credit.
Did I mention I had the receipt and everything? It didn't matter. Basically I had to keep the dress or lose money.
So I kept the dress.
The moral of the story is, don't buy anything at H&M unless you are dang sure you are a) going to keep it, or b) absolutely at peace with the possibility that it could go on sale in the imminent future and you will lose out on said savings.
In the end, I think I am slightly more annoyed with the dress being two inches too short than I am with losing out on the sale price. The dress was worth a certain price to me when I bought it and nothing can really change that. Now I have to work up the courage to venture into the tailor district in Sharjah and get something done about that hemline. Wish me luck!